Manager, Support Enablement, Platform Solutions and Delivery, Cloud Support

Manager, Support Enablement, Platform Solutions and Delivery, Cloud Support

_corporate_fare_ Google _place_ Sunnyvale, CA, USA

**Advanced**

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

**Minimum qualifications:**

+ Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
+ 7 years of experience in program management, product management, business operations, or systems strategy and operations within global customer support.
+ 7 years of experience in people management.
+ 3 years of experience managing a team of program managers.
+ Experience setting up and managing case management workflows and tooling in a mixed ecosystem of first-party and third-party solutions.

**Preferred qualifications:**

+ Experience with Salesforce (Agentforce) or Google Enterprise for Customers (GECX).
+ Ex...

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