Manager, Service Request Management

Job Description:
About McDonald’s:

One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.


Job Overview

The Service Request Manager is responsible for the day‑to‑day execution and optimization of enterprise service request management across GBS‑enabled services. This role ensures service requests are clearly defined, consistently structured, and efficiently fulfilled through the enterprise service catalog and request workflows.

The Manager partners closely with Functional Service Owners, Service Catalog, ...

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