Manager, Service Desk at MTN Ghana

Job Summary:

• To Supervise and Coordinate Fibre deployment, fibre Relocation, Terminal Equipment Optimization and Adhoc Projects according to MTN Specifications, Quality standards, PPP and CPM Tool Kits

Job Role

Technical Operations

• Provide monitoring for the GlobalConnect internal and external customers:

• Raising tickets and communicating with end users

• Analyse impact of incidents and provide feedback to affected users or business area

• Provide escalation support to the team to expedite the resolution on incidents

• Ability to find/explore workaround solutions for exceptions not covered in the initial configurations of the systems

• Incident tracking and major incident management

• Produce monthly SLA reports on support issues, correspondent status, aging & blocking factors

• Ensure customer service performance and communications is up to standards

• Suppo...

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