Manager, Service Delivery

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Description

Posted Thursday, February 26, 2026 at 12:00 AM

The Manager, Service Delivery (MSD) is responsible for managing an operations team who provide the day-to-day service delivery of clients’ relocation programs. This position also serves as a catalyst for demonstrating SIRVA’s leadership behaviors at all times.

Functions and Responsibilities

% of Time

Description of Duty

40%

Manage a team of Relocation Coordinators through mentoring, performance reviews, salary administration and the Performance Management process. Responsible for hiring and performance management of all team members. Accountable for driving the mentoring/developing/challenging of high talent/high potential associates. Supervise and mentor team members to ensure the team’s achievement of positional metrics as set. Manages and ensures the quality of work products....

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