Manager, Sales Support

The Sales Support Manager oversees the customer-facing and rep-facing support functions within Sales Operations, with the mandate to remove administrative and operational burdens from revenue-generating reps so they can focus on core selling activities. Reporting to the Director of Sales Operations, this role leads a team that includes the existing Sales Coordinators and the Customer Solutions while also building out new capabilities in training, enablement, and RFI management.

This is both a people-leadership role and a process design role. The Sales Coordinator and Customer Solutions teams have historically operated independently. The Sales Support Manager will integrate these teams, define clear scope and SLAs, professionalize the onboarding experience for accounts of all sizes, build a structured training and enablement program (playbooks, ride-alongs, ramp plans, ongoing upskilling), and own RFI/RFP response processes that today consume disproportionate seller ti...

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