Manager Rider Experience & Engagement

talabat

📍 Maadi, Cairo Governorate, Egypt 💼 Contract 🕒 Posted June 02, 2026

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Job Description

Job Description
Role Summary
The Rider Experience & Engagement Manager owns the end-to-end rider journey with a clear objective: reduce churn, improve retention, and strengthen long-term rider loyalty.

This role is responsible for building and executing a comprehensive Rider Value Proposition through structured retention strategy, loyalty frameworks, engagement programs, in-app communications, and strategic partnerships that drive measurable KPI improvement.



What's On Your Plate?


1. Retention, Rider Value Proposition & Loyalty
Own rider churn reduction strategy, with strong focus on early-life retention.
Define and continuously enhance the overall Rider Value Proposition.
Design and manage a structured rider loyalty framework.
Analyze retention data to identify high-risk segments and structural gaps.
Track key KPIs (Churn %, Retention Rate, Tenure trends, RSAT)...
            

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Job Details

Location Maadi, Cairo Governorate
Job Type Contract
Category Top Executives
Posted Date June 02, 2026
Application Deadline July 12, 2026