Manager, quality assurance (xico) (san miguel zinacantepec)

Manager, Quality Assurance

As a Quality Assurance Manager working on site in Mexico City, you’ll be part of bringing humanity to business.

What You’ll Be Doing Do you have a passion for leading, mentoring, and coaching? Looking for an opportunity to learn more about the industry, and gain direct management experience? Support and motivate your team to make sure they’re on track to meet goals. Flexibility will help you work to answer questions, resolve issues, and interpret data. Use an honest and empathetic manner to motivate team leads and associates through helpful training and tips to help them succeed in quality customer experience on every call. Play an instrumental role in creating and maintaining a positive work environment for your team and acknowledging a job well done. Report to the Director, Quality Assurance. Act as a leader who encourages and motivates your team to resolve issues, accomplish goals, and influence their career mobility. During a Typical Day, You’ll ...

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