Manager, Operations - Retirement Plan Services

**Essential Duties and** **Responsibilities**

+ Partners with cross site peers and managers to establishes performance goals for department; collaborates with and directs associates to meet or exceed these goals
+ Acts as an information source for associates and ensures training and development occurs
+ Plans, assigns, monitors, reviews, evaluates and leads the work of others
+ Handles performance management including career development and progressive discipline of direct reports
+ Interviews and hires associates who possess the core competencies of the position to strengthen the department and mitigate turnover
+ Works in cooperation with peers on establishing objectives and developing processes and procedures to ensure efficient and timely workflow with special regards to service delivery, compliance and risk factors for the firm.
+ Establishes internal or external partnership opportunities, through analysis of business needs and relationships that may e...

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