MANAGER, OPERATIONS

Qualfon

📍 Dumaguete, Central Visayas, Philippines 💼 Full-time 🕒 Posted May 28, 2026

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Job Description

 
  Job Summary 
  Manage the operations ensuring the results of the
 metrics set by the clients. 
 Ensures Qualfon complies with the performance metrics for client satisfaction and exceeding expectations:
 Performance Metrics (among others):
  - Scorecard (Client)
  - Quality
  - Adherence
  - Turn Times
  - Throughput
 Analyzes report statistics and arrival patterns to ensure adequate staffing to ensure established service levels are achieved
 FGD (Focus Group Discussions) to help identify and address concerns from all levels of employees on the account.
  Manage the accounts at the operational level, ensuring the production, cost and financial results of the metrics set internally 
 - Ensures Qualfon complies with the internal metrics:
 - Manpower Utilization (Internal Productivity)
 - Attrition
 - Production (hours)
 - Others
 - Forecasts account...
            

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Job Details

Location Dumaguete, Central Visayas
Job Type Full-time
Category Operations Specialties Managers
Posted Date May 28, 2026
Application Deadline July 07, 2026