Manager Operations – Customer Service (International Voice)

Designation : Manager Operations – Customer Service ( International Voice )
Experience : 10 to 15 years| Qualification : Any Graduation
Job Location - Trivandrum | Work Mode – Work from office
Job Description –
Good work experience in International Voice Process
Excellent communication and team management skills
Should have good experience in handling Team leaders or Assistant managers.
Good knowledge about contact center metrices
People Management (KRA & Appraisal handling experience)
Stakeholder Management, Performance Management, Attrition handling
Deliver excellent customer service experiences through the operational management of the front line.
Coordinate with Team members and Team Leaders to ensure all operational challenges are handled effectively.
Ensure all operational and commercial targets are met.
Inspire and motivate your team to ensure high levels of engagement with the business and reduce attrition.
Manage clients effectively to...

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