Manager of Process Optimization at Manulife

Lead impactful process improvements at Manulife, enhancing operational efficiency within financial services. Oversee a dedicated team while implementing innovative automation and strategies to elevate service quality.

This Manager position focuses on spearheading medium-sized optimization initiatives that drive efficiency and quality across operations. You'll collaborate cross-functionally to analyze and improve workflows, ensuring alignment with operational strategies. Your leadership will guide a team of six Business Process Analysts and Consultants in crucial modernization efforts.

Key Responsibilities:
• Analyze business processes to uncover inefficiencies
• Implement workflow optimization and automation strategies
• Document processes and create clear SOPs for compliance
• Facilitate workshops and change activities for stakeholders
• Define KPIs to measure process effectiveness

Requirements:
• Bachelor's de...

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Submit your application today and join our talented team at Manulife Insurance Malaysia.

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