Manager of IT Incident Response at FCT

Lead IT incident and problem management as a Manager at FCT, ensuring robust service continuity and stakeholder collaboration. Your expertise will make a real difference in incident handling and resolution.
In this pivotal role, you will oversee the enterprise's incident response functions and guide problem management, spearheading root cause analysis to eliminate recurring incidents. You will collaborate cross-functionally with IT and business teams to reinforce operational stability and implement continuous service improvements while providing executive-level reporting.
Key Responsibilities:
• Manage end-to-end Major Incident Management and lead critical incident responses
• Implement effective problem management strategies and track known errors
• Analyze trends in incidents to enhance service stability initiatives
• Enforce service level agreements and provide comprehensive governance reporting
• Leverage ServiceNow for process optimization and workflow enhance...

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