Manager of Customer Success (B2B)

Requirements

• 3–5+ years of experience leading a revenue focused team in B2B Customer Success or Account Management, ideally involving complex hardware deployments in fitness tech, hospitality, or corporate wellness
• As a Data-Driven Leader and Operator, you don't just report activity; you analyze performance data to identify operational bottlenecks, optimize resource allocation, and lead your team to prove ROI to both partners and Tonal’s Senior Executive team
• You have Player/Coach DNA and thrive in high-growth environments and are just as skilled at negotiating a contract renewal with a C-suite executive as you are at navigating a logistics crisis with Field Operations
• You have a scalability mindset and enjoy the pilot phase of a business but are obsessed with turning experiments into repeatable, scalable Standard Operating Procedures (SOPs) that drive both operational results and predictable revenue
• You are an infrastructur...

Ready to Apply?

Submit your application today and join our talented team at Tonal.