Manager, Merchant Portfolio Management

If you are looking to excel and make a difference, take a closer look at us…
Key Responsibilities
Strategic Planning

• Develop the Bank's strategic and tactical plans for payments merchant portfolio management and optimisation initiatives. This include initiatives to increase revenue per merchant, product holdings per merchant, activation of dormant customers, proactive churn retention and deepening relationships
• Develop and maintain the standard operating procedures for the merchant portfolio management operations and activities
• Work with the analytics team to conduct merchant cohort analysis to understand their behaviours such as transactional activities, profitability, and seasonality

Portfolio Management

• Transform customer and market insights into actions such as target customer identification, needs-product/solution mapping, preparing campaign/engagement toolkits, and customising commercial offers for execution

Ready to Apply?

Submit your application today and join our talented team at Hong Leong Bank Berhad.

Submit Application