Manager, KPI & Metrics – Global Service Desk

ICON
📍 Dublin, County Dublin, Ireland 💼 Permanent 🕒 Posted June 19, 2026
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Job Description

Manager, IT Operations - Office Hybrid in Leopardstown, Dublin 18
 ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. 
Role Overview:
 
The Manager, KPI & Metrics for the Global Service Desk is responsible for defining, governing, and reporting on key performance indicators (KPIs) and operational metrics that measure service performance and customer experience. This role plays a critical part in driving data-driven decision-making by delivering accurate, timely insights and ensuring that performance trends are clearly communicated to the appropriate stakeholders for action and continuous improvement. 
What you will be doing:
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                Job Details
                
                        Location
                        Dublin, County Dublin
                    
                        Job Type
                        Permanent
                    
                        Category
                        Operations Specialties Managers
                    
                        Posted Date
                        June 19, 2026
                    
                        Application Deadline
                        July 29, 2026