Manager, IT Service Orchestration

Are you an operations-focused leader who excels at driving cross-functional coordination and service excellence? Join Deloitte Technology as a Manager, Service Orchestration - a key role responsible for orchestrating service delivery across enterprise support organizations, ensuring issues are resolved efficiently and stakeholders are kept informed every step of the way.
Recruiting for this role ends on October 31, 2026
Work you'll do
As a Manager, Service Orchestration, you will:

+ Manage day-to-day service orchestration operations, overseeing ticket intake, triage, routing, and tracking across multiple support organizations and service towers

+ Monitor ticket flow and operational health, identifying bottlenecks and driving timely resolution of cross-functional service requests and incidents

+ Support escalation management processes by ensuring critical issues are rapidly assessed, prioritized, and directed to the appropriate teams with clear communi...

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