Manager, IT Service Management & Delivery (ServiceNow)

Job Description
Insight Global is seeking a Manager, IT Service Now Management & Delivery for a large enterprise organization. This is a high-impact transformation role for a strategic leader who thrives in modernizing IT operations through ServiceNow and ITIL-based best practices. The ideal candidate will own the ITSM platform roadmap, drive automation-first workflows, and elevate process maturity across the full service lifecycle. This leader will build scalable, AI-ready digital operations while developing high-performing teams and delivering measurable improvements in service quality, visibility, and efficiency. Daily responsibilities include but are not limited to:
-Define and execute a multi-year ITSM and ServiceNow roadmap
-Standardize, simplify, and automate IT service delivery workflows
-Lead maturity improvements across Incident, Problem, Change, Knowledge, and CMDB
-Govern and evolve the ServiceNow platform, including upgrades and configuration standards
-B...

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