Manager, Digital Programs Customer Success

We are looking for a **Manager, Digital Programs Customer Success**to lead the design, delivery, and continuous improvement of **scalable digital programs** that help customers adopt, expand, and realize value across our **portfolio of products**.
This role blends **team leadership**with** hands-on program execution**.
You will guide a small team or workstream, coach others in digital-first practices, and act as a multiplier for scale strategies.
You will foster a culture of experimentation, data-driven decision-making, and customer-centricity, enabling your team to deliver impactful outcomes through multichannel engagement.
Success requires navigating a **complex, matrixed environment**, working closely with multiple teams, including: Product, Marketing, Commercial Excellence, Operations & Technology, Data & Analytics, and Customer Success to orchestrate customer experiences that drive outcomes.
**About the Role**:
**Leadership & Team Management**
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