Manager, Digital Op Model, Process Improvement and Business Analyst, Belfast or Derry, Londonderry

The opportunity

Join our Customer Transformation team and help clients radically improve their customer-facing operations. You’ll work on exciting projects that transform customer experience, drive sustainable growth, and enhance business outcomes. This is your chance to shape how organisations connect with their customers through innovative digital solutions and user-centric strategies.

Your key responsibilities

• Lead and support full project lifecycles using agile, hybrid, or waterfall methodologies.

• Conduct business analysis including requirements gathering, prioritisation, and data analysis.

• Facilitate workshops and engage with senior stakeholders to drive business outcomes.

• Collaborate with cross-functional teams to deliver customer-centred technology solutions.

• Support CRM and omnichannel transformation initiatives.

• Design and optimise customer-facing business processes.