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Manager, Customer Success

RAILINC
📍 Cary, North Carolina, United States 💼 Full Time 🕒 Posted June 12, 2026
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Job Description

The position combines leadership of a technical support team with ownership-level influence over support systems, including the development of AI capabilities, knowledge management, and operational reporting. The Manager maintains a deep understanding of customer needs, internal systems, and service performance, enabling continuous improvement and alignment with organizational objectives.

 Job Accountability/Responsibilities:


Essential Functions – Overview:

  • Provide strategic oversight of Customer Success operations, including support delivery, process design, and continuous improvement initiatives.

  • Serve as a primary subject matter expert for Zendesk within the organization, supporting configuration, optimization, and expansion of platform capabilities.

  • Lead implementation and ongoing development of AI-driven support solutions across all Zendesk channels.

  • Establish and monitor key performance indicators (KPIs)...

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    Job Details

    • Location Cary, North Carolina
    • Job Type Full Time
    • Category Advertising, Marketing, Promotions, Public Relations, and Sales Managers
    • Posted Date June 12, 2026
    • Application Deadline July 22, 2026