Job Summary:
Ensures an environment to deliver superior customer service
Responsibilities:
Directs and manages the day-to-day work of the in-house support team including scheduling, progress monitoring, and professional development.Uses data and metrics to drive process evaluation and improvement to increase team efficiency.Builds and executes customer engagement plans for target growth segments.Coaches team and creating environment to deliver superior customer service.Identifies upsell opportunities and works to convert customers to new tools and higher revenue packages.Collaborates closely with the marketing team to institute effective and creative customer engagement and marketing opportunities.Trains, mentors and grows team to create a culture of retention and revenue growth.Fosters an environment that is reflective our Client's environment and expectationsPerforms other du...