Manager, Customer Service Support

Manager, Customer Service Support

**Date:** Jun 24, 2026

**Location:** The Woodlands, Texas, United States

**Company:** Entergy

**Work Place Flexibility:** Hybrid

**Legal Entity:** Entergy Texas, Inc.-GTX

**JOB SUMMARY/PURPOSE**

Responsible for developing, maintaining, and growing operational relationships with state regulatory officials and key staff members. Oversees the resolution of all customer complaints received through multiple channels when not resolved in the Customer Service Center. 24 hour point of contact for Jurisdictional Lead Team members for resolution of direct contact customer issues during/after hours. Manages a staff of employees who have responsibility for SOX compliance, customer service system data integrity, and for professional support of peers in customer service systems and issues.

**JOB DUTIES/RESPONSIBILITIES**

Develops, maintains, and grows professional operational relati...

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