Manager, Customer Service (APA)

Description

The Customer Service Manager is responsible for the daytoday leadership, safety, service quality, and operational effectiveness of the FBO Customer Service Team. This role works closely with the General Manager and Line Service leadership to ensure a seamless customer experience while maintaining high standards for safety, professionalism, and customer satisfaction.

Customer Service Operations & Service Delivery

• Lead daily customer service activities to ensure consistent, professional, and timely service delivery
• Serve as an active, visible leader during operations, including handling service recovery when necessary
• Conduct shift briefings to align CSRs and supervisors on daily priorities, safety topics, and service expectations
• Meet, greet, and assist customers with hotel accommodations, ground transportation, catering, and special service requests
• Ensure adherence to company...

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