Manager Customer Experience

City of Monash is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern region, Monash is a cosmopolitan and culturally diverse city, close to the demographic centre of Melbourne.

The Customer Experience team within our Executive Division provides a trusted front door to Council ensuring our diverse customers receive accurate, timely and helpful support. We partner with departments across Council to provide a consistently exceptional end to end service experience.

About the Position

The Manager, Customer Experience will provide strategic leadership to shape and steward Council’s vision for a consistently exceptional end‑to‑end service experience. You will champion a Council‑wide culture of service exce...

Ready to Apply?

Submit your application today and join our talented team at Monash Council.