Manager, Customer Experience and Operations – Radioligand Therapy

Summary

We are seeking an experienced and patient‑focused professional to join our Radioligand Therapy team as Manager, Customer Operations. In this role, you will lead the end‑to‑end ordering and delivery process, ensuring seamless, compliant, and high‑quality service to healthcare providers. You will play a critical role in enabling operational excellence and supporting access to highly specialized therapies in a complex and regulated environment.

About The Role

Internal title: Customer Operations Manager

Location: Toronto, Ontario

Key Responsibilities

• Oversee end‑to‑end customer operations, including order processing, case management, escalations, and communications with healthcare providers and treatment centers
• Act as the primary point of contact for healthcare professionals and institutions, ensuring a high‑quality customer experience
• Monitor and drive key operational KPIs (e.g., on‑time deliver...

Ready to Apply?

Submit your application today and join our talented team at Novartis.