Manager Continuous Improvement

Commonwealth Bank

📍 Lindfield, New South Wales, Australia 💼 Full time 🕒 Posted June 15, 2026

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Job Description

Are you an experienced business improvement, business analysis or change professional looking to make a meaningful impact?
Do you thrive in complex, fast-paced environments where you can shape change and turn detail into practical outcomes?
Do you enjoy turning complex processes into clear, practical and well-documented ways of working?
Do you want to work with a talented, collaborative and high-performing team?
Group Customer Relations (GCR) is a centre of excellence for complaint resolution, delivering fair and timely outcomes for our customers. We oversee complaint handling across the Group and manage escalated and complex complaints, while using complaint insights to influence meaningful change.
Through the complaint process, we identify breakpoints across products, services and processes, and use those insights to influence change that improves both customer and employee experiences. We continually strengthen our complaint management...
            

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Job Details

Location Lindfield, New South Wales
Job Type Full time
Category Operations Specialties Managers
Posted Date June 15, 2026
Application Deadline July 25, 2026