Manager, Complaint Handling, BCM & Admin

Responsibilities

• Manage Complaints Handling unit, departmental & business reporting including related policy & guideline review & implementation
• Play the role as GELM entity BCM coordinator and/or Complaint Handling Officer for GELM
• Play the role of Departmental Risk Officer, Departmental Legal Officer, Departmental Data Officer and /or Compliance Officer
• Manage TeleForm design & user access matrix
• Plan and organise staff development including succession planning
• Resource management (plan, monitor & manage)
• Regulatory, syariah & statutory assessment & compliance
• Participate or lead projects under department, divisional, Company and/or Regional level for project planning, management & monitoring
• Participate in departmental budget and planning
• Lead or participate tendering project
• Process improvements & project implementation

Requirements

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