Manager, Client Services

Key Responsibilities

Team Leadership & Coaching

• Dual-Brand Management: Lead, mentor, and align the Customer Success Team at Email Industries and the newly forming Customer Success team at Kickbox.
• Support Oversight: Direct and support our small technical support team, fostering collaboration between reactive troubleshooting and proactive account management.
• Professional Development: Act as a hands‑on coach rather than just a manager, helping team members develop their consultative skills in email deliverability and account strategy.

Escalation & Customer Operations

• Primary Point of Escalation: Serve as the senior escalation point for both high‑level customer success relationship issues and critical technical support bottlenecks.
• Problem Resolution: Unblock technical and relational issues quickly by collaborating directly with deliverability consultants, engineers, and support reps.

Ready to Apply?

Submit your application today and join our talented team at MOZ Group.

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