Manager, Call Centre

This position will be responsible for ensuring the sales admin support team meet their performance goals, maintain high standards of service, and support operational efficiency. You will handle order management, sales support, assisting in supervising the call center staff, monitoring performance, handling customer inquiries, and also oversee the invoicing process to ensure timely and accurate billing for customers.

• Handle order management and sales support tasks.
• Assist in managing the day-to-day operations of the call center, ensuring that all customer interactions are handled professionally and in a timely manner.
• Handling staffing and scheduling to ensure adequate coverage during peak hours.
• Assist in managing the invoicing process to ensure accurate and timely billing of customers.
• Review invoices to ensure correctness, completeness, and adherence to company policies & e-Invoicing requirements.
• Collaborate and serve as...

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Submit your application today and join our talented team at kaWan Food.