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Manager Call Center Services

iQor
📍 Novaliches, Metro Manila, Philippines 💼 Employee 🕒 Posted June 17, 2026
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Job Description

Job Summary:

Responsible for creating, structuring, and managing call center partnerships within iQor. This position is an opportunity to work in a highly collaborative environment with professionals from different backgrounds focused on creating a new business model. This venture is unusual in the industry, and so the person will need to be energetic, creative and entrepreneurial, and a good communicator and collaborator.

Responsibilities:

  • Leads iQor search to select new call center partners when necessary
  • Negotiates pricing with call centers.
  • Continually investigates creative methods to reduce costs.
  • Manages information flow to and from the call center.
  • Decides on most important KPIs and metrics to track call center on.
  • Monitors call center performance.
  • Communicates with and presents to large and small groups working on this venture.
  • Works collaboratively with other initiative leads. (i.e. I...

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    Job Details

    • Location Novaliches, Metro Manila
    • Job Type Employee
    • Category Operations Specialties Managers
    • Posted Date June 17, 2026
    • Application Deadline July 27, 2026