Job Description
Manager, Business Process Expert Team (Customer Experience)
Work Flexibility: Hybrid
In this role, you will lead a team of professionals responsible for designing, optimizing, and governing end‑to‑end Order-To-Cash (OTC) processes that enable scalable, efficient, and digitally‑enabled operations across the international supply chain.
You will collaborate closely with subject matter experts (SMEs), data & analytics, technology teams (e.g. RPA, EDI), and business leaders to ensure processes are fit‑for‑purpose, future‑oriented, and aligned to strategic objectives. This is a highly influential role in which you will drive process excellence, build governance frameworks, and contribute to major transformation initiatives.
Key Responsibilities
Work Flexibility: Hybrid
In this role, you will lead a team of professionals responsible for designing, optimizing, and governing end‑to‑end Order-To-Cash (OTC) processes that enable scalable, efficient, and digitally‑enabled operations across the international supply chain.
You will collaborate closely with subject matter experts (SMEs), data & analytics, technology teams (e.g. RPA, EDI), and business leaders to ensure processes are fit‑for‑purpose, future‑oriented, and aligned to strategic objectives. This is a highly influential role in which you will drive process excellence, build governance frameworks, and contribute to major transformation initiatives.
Key Responsibilities
- Lead and develop the Business Process Expert team, fostering a culture of continuous improvement, innovation, and cross‑functional collaboration.
- Own and govern critical end...
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Submit ApplicationJob Details
- Location Newbury, England
- Job Type fulltime
- Category Business Operations Specialists
- Posted Date June 17, 2026
- Application Deadline July 27, 2026