Position title: Manager
Job Location: Bangalore
Shift timing: 8:30AM – 5:30PM
Role and responsibilities
Responsible for overall performance and management of the team assignedResponsible for 2-3 projects, concurrentlyPeople management that includes responsibility of performance evaluation, training, discipline, career pathing of all team membersProactive communication with client, ensuring all client requirements are met and reports are submitted on timeSet goals for team members and communicate it to the team Ensuring all the key metrices are met including productivity, utilization, quality score, attendance, adherence to timelinesManagement Reporting: - Reports required by management relating to performance, costs, efficiency, utilization are shared with stake holders on timeActively work on skill development, engagement and retention of team membersRespon...