Manager, Analytics and Optimization - Client Care

CHANEL

📍 London, England, United Kingdom 💼 Full time 🕒 Posted June 19, 2026

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Job Description

Manager, Analytics and Optimization – Client Care
About the role:
CHANEL is seeking an Analytics and Optimization Manager to strengthen and scale Client Care through rigorous reporting, advanced analytics, and selective use of automation and AI. This role is grounded first and foremost in core analytics, reporting, and operational insight, while also evolving how Client Care leverages technology to work more efficiently and proactively. The role owns Client Care reporting and analytics foundations while progressively identifying where automation and AI can enhance accuracy, speed, and decision-making. AI is an enabler, not the center of gravity.
What impact you can create at CHANEL:
Core Reporting & Analytics Excellence (Foundational)
Own recurring reporting and analytics for Client Care, including weekly, monthly, and quarterly performance reporting.
Deliver analysis across contact volume, contact drivers, productiv...
            

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Job Details

Location London, England
Job Type Full time
Category Operations Specialties Managers
Posted Date June 19, 2026
Application Deadline July 29, 2026