Major Incident Manager

Job Description
A leading hospital is seeking a Major Incident Manager to join their team. This role leads enterprise major incident response, ensuring rapid resolution of critical IT outages with clear communication, strong command, and minimal business disruption.

 • Serve as Active/Backup Responder on Duty (AROD/BROD) for major incidents (rotational 24/7 coverage)
 • Act as incident commander during high-severity outages
 • Assess severity and drive escalation decisions, including DR activation if needed
 • Lead incident bridge calls, ensuring clear roles, actions, and accountability
 • Coordinate across infrastructure, applications, cybersecurity, vendors, and business stakeholders
 • Manage real-time communications (internal leadership + business updates)
 • Ensure proper handoffs for extended or multi-day incidents
 • Lead Root Cause Analysis (RCA) and post-incident reviews
Identify trends and drive continuous improvement in incident response

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