Major Incident Manager Lead

About the job you’re consideringAn exciting opportunity to join Capgemini as a Major Incident Manager Lead, supporting a diverse portfolio of high-profile clients.In this role, you will lead and oversee the end-to-end major incident management process, ensuring swift resolution and minimal business impact. You will be a confident decision-maker and analytical problem solver, thriving in high-pressure environments.As the primary point of contact during major incidents, you will coordinate cross-functional teams, drive timely response and recovery actions, and provide clear, consistent communication to stakeholders. You will also play a key role in mentoring MIMs, continuously improving incident management practices, and ensuring adherence to best practices and procedures.On-site working requirement:This role is fully based on-site at our premises in Preston. You will be expected to work from the office full-time, with no hybrid or home-working arrangement. Your day-to-day work location ...

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