Major Incident Manager

Please find below Job Description for your reference.
Position -Incident Manager
Work Mode- Work from office
Employment Mode- Permanent
Location-Bengaluru/Pune/Chennai
Exp-8-10 years

Job Description:
ITIL Major Incident Management (Advanced Level) – Strong understanding of governance and escalation frameworks.
AI/ML & Predictive Analytics – Ability to apply AI for impact analysis and proactive risk management.
Automation Tools & AIOps Platforms – Proficiency in ServiceNow, Wipro automation accelerators, and industry-standard tools.
Crisis Communication & Leadership – Skilled in managing stakeholders under high-pressure scenarios.
Analytical & Problem-Solving Skills – Expertise in root cause analysis and trend forecasting

Deliverables:
Major Incident Report, Post Incident Review, Root Cause Analysis, CAPA Action Closure, Lesson learnt (KEDB), Service Improvement & Recommendations
Key Metrics: 1. MTTR / Resolution Time, 2. Communicati...

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