Luxury Residential Concierge & Guest Experience Lead

As a Residential Concierge, you will help guests reconnect with themselves, others and the world around them, while upholding Six Senses values of local sensitivity and integral sensibility.Responsibilities
Responsible for all guests' arrival experience to the Residences/Mansions: checking guests in and ensuring accurate administrative tasks.Support Residential Concierge Coordinators in contacting arriving guests following LQA and Six Senses standards and procedures.Input guest data into the PMS, maintaining an updated guest history.Handle guest complaints, suggestions, and compliments;

log, report, and pursueresolution.Anticipate guests' needs, identify service trends and gaps, and provide seamless experience.Comply with cashier procedures;

produce and submit timely reports, including a balanced cash book.Provide finance and management with information on cashier closures during unannounced audits.Ensure daily cleaning of suites and turndown service in...

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