Luxury Fashion Customer Service Team Lead

Farfetch

📍 Mexico, ciudad de méxico, Mexico 💼 Full-time 🕒 Posted July 24, 2026

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Job Description

Farfetch is seeking an experienced Customer Service Lead to oversee the customer service team and ensure excellence across all channels for consumers and partners within our Operations function. 
You will train, coach, manage escalations, and drive initiatives to enhance service standards, policies, and efficiency, bringing the Voice of the Customer to our partners and helping deliver premium luxury experiences worldwide. 
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Job Details

Location Mexico, ciudad de méxico
Job Type Full-time
Category Servicio de atención al cliente
Posted Date July 24, 2026
Application Deadline September 02, 2026