Lumitracker Customer Service Manager

Job Description

• Serve as the primary point of contact and relationship owner for clients, fostering long-term, trust-based partnerships.


• Build, maintain, and continuously strengthen relationships with city officials, public works leaders, DOT stakeholders, and key decision-makers.


• Proactively identify opportunities to expand existing accounts, ensuring client retention and long-term value creation.


• Manage multiple client accounts concurrently while maintaining a high level of responsiveness and service quality.


• Lead proposal development, negotiations, and contract discussions with a focus on long-term partnership value.


• Deliver tailored presentations, product demonstrations, and strategic conversations aligned with client goals.

• Gather client f...