[LTA-ITCD] PRP / SNR ENGINEER, CITIZEN SYSTEMS (SALESFORCE) / (SERVICENOW)

[What the role is]

[What you will be working on]

1. Salesforce

You will be part of the team to develop next generation Enterprise Feedback Management System (EFMS) using Salesforce CRM SaaS to manage citizen feedback such as public feedback on LTA services and assets, central call centre, road closures/works applications and bike sharing services. EFMS is crucial to LTA in delivering a good and safe land transport system.

2. ServiceNow

You will be part of the team to develop next generation Enterprise Feedback Management System (EFMS) using ServiceNow Customer Service Management (CSM) SaaS to manage citizen feedback such as public feedback on LTA services and assets, central call centre, road closures/works applications and bike sharing services. EFMS is crucial to LTA in delivering a good and safe land transport system.

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