LR131: Freight Service Agent

<p>Performs a variety of customer service, administrative, and clerical duties requiring direct and indirect customer interface.<br><p>Assists customers by tracing packages, and answering questions regarding FedEx products and services.  Checks packages to ensure proper labeling, legality of content including weight and size proper wrapping, insurance values, special requirements for hazardous material shipments and compliance with Customs documentation required at destination.  Ensures all shipments are properly manifested.  Processes packages in cage for customers.  Answers station’s telephone communications and takes information for pick-ups.  Calls all HAP (Hold at Airport) customers.  Prepares various operations reports.  Maintains and audits records and files as assigned (airwaybills).  Provides administrative and clerical support to Ops Manager.  Maintains neat and clean appearance of the workplace, self and uniform.</p><br><p>Education:<br...

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