Job Description
Description and Requirements
Key Responsibilities
Rotate between Service Desk and onsite desktop support.Provide timely remote and onsite support for hardware, software, account, and connectivity issues.Manage endpoints using Microsoft Intune (enrollment, configuration, compliance, updates, and policy enforcement).Perform laptop provisioning, imaging, setup, replacement, and decommissioning.Diagnose and resolve hardware issues; coordinate with vendors for warranty and repairs.Support Windows OS, Microsoft 365 applications, and related technologies.Maintain accurate ticketing records and up-to-date documentation.Collaborate with internal teams and vendors to resolve escalated issues.Ensure compliance with IT procedures, security standards, and asset management policies.Requirements
2–4 years of experience in desktop, end-user, or helpdesk support with onsit...
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