Loyalty First Line Of Deffense Lead (Durango)

At Viva, we look for passionate individuals who truly love what they do.
Now is the perfect time to join our team!
Viva is the lowest-cost, most preferred, fun, and profitable airline in the Americas, operating the youngest fleet in Latin America and ranking among the fastest-growing airlines worldwide.
We foster a culture of inclusion, passion, and transparency—breaking traditional norms, redefining the way we work, and committing to excellence in service and passenger safety.
Responsibilities
Build the operational risk framework for the loyalty program
Design and implement preventive and detective fraud controls
Manage and track fraud incidents through resolution
Serve as the liaison with the Second and Third Lines of Defense
Translate operational risks into business decisions with documented trade–offs
Operate and continuously improve the program's GRC tools
Candidate Requirements
4–7 years of experience in operational risk manageme...

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