Lounge Host (F&B Service)

**Description:**

Customer Service

§ Ensures the delivery of brand promise and provides exceptional guest service at all times.

§ Provides excellent service to internal customers in other departments as appropriate.

§ Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

§ Maintains positive guest and colleague interactions with good working relationships.

§ Establishes a rapport with guests maintaining good customer relationships.

Operational

§ Ensures that minimum brand standards have been implemented.

§ Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

§ Works closely with other Outlet employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

§ Works ...

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