Logistics Project Manager

Hilti Group

📍 Taiwan, Taiwan, Taiwan 💼 Full-time 🕒 Posted February 26, 2026

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Job Description

Create Solutions. Drive Impact.
As the Logistics Project Manager, you will drive both customer experience and logistics operational excellence to ensure seamless end-to-end journeys in terms of order-to-payment and repair.
What You'll do
Key Responsibilities
Customer Experience (30%)
Serve as the main CX focal for Taiwan, working closely with A1 regional stakeholders.
Lead initiatives to optimize Order-to-Payment and Repair Journeys, identifying process gaps and improvement opportunities.
Drive CX KPIs including customer satisfaction (CXM) and service revenue growth, turning insights into actionable improvements.
Support the Service Catalogue and Value-Added Services (VAS) roadmap, defining service pricing and delivery models.
Conduct Close-the-Loop (CTL) sessions, analyzing customer feedback and driving improvement plans.
Promote a customer-centric mindset across functions....
            

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Job Details

Location Taiwan, Taiwan
Job Type Full-time
Category Operations Specialties Managers
Posted Date February 26, 2026
Application Deadline April 07, 2026