Local head of Platform F/M

This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

What you do

• Own the day-to-day running of the EHA La Réunion platform (frontline and back-office), ensuring service delivery meets customer expectations, contractual SLAs and regulatory standards.
• Track operational performance (daily/weekly/monthly), manage escalations, and take action quickly when KPIs, SLAs or quality indicators deviate from target.
• Plan and manage capacity for peak seasons, unplanned volume spikes and incidents (including contingency/backup workforce planning) so that service quality and availability are maintained 24/7.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insight responsibly and in line with our standards for da...

Ready to Apply?

Submit your application today and join our talented team at Allianz Commercial.