Lobby Hostess

• Prepare for daily VIPs arrivals in terms of room allocation amenities and special requests of Guests.
• Keep Mis-en-place ready for VIP arrival (Reg.-cards room keys welcome drink)
• Register and process check in/out for all VIPs guests efficiently and professionally.
• Escort VIP gussets to their rooms.
• Update guest information into the computer after a complete check in.
• Accountable for cashiering duties foreign exchange transactions night audits tasks and settlement upon Guests departure.
• Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed
• Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
• Handle issuance of guest room key car...

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