Loading Support Services Specialist

What’s The Role

Loading Support Services (LSS) provides 24-hour support to Shell Distribution terminals, Outside Supply Points, Fuels Sales & Marketing, and the Distribution business. The LSS team receives guidance from the Demand Management team for most loading issues. The LSS Specialist directly interfaces with various internal and external groups to communicate efficiently and effectively with customers, outside supply point terminal contacts, and Sales Managers to ensure we provide the best customer support possible.

The purpose of this support activity is to enable safe and accurate product lifting at terminals, troubleshoot and determine the root cause of loading issues, facilitate the most effective use of terminal automation systems by terminal personnel and others, and help ensure these systems operate as intended by troubleshooting and effectively resolving problems or elevating issues to second-level support.

• The role is highly customer...

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