LM871: Manager Customer Care

Role Overview

Customer Support, Quality Assurance, and Workforce Management – oversee all representative activities, including coaching, calibration, and monitoring, with support from the QA team. Responsible for coordinating front/back‑line call center processes and ensuring compliance across all digital platforms (FB, Twitter).

Responsibilities

• Oversee all representative activities, including coaching, calibration, and monitoring.
• Coordinate front and back line call center processes.
• Lead and monitor QA activities to maintain service quality.
• Act as a change engineer for digital platforms such as Facebook and Twitter.
• Manage disciplinary actions up to and including dismissal.
• Maintain stakeholder relationships and provide regular performance reports.

Qualifications

• Two years of university/college education or equivalent.
• Minimum TOEIC score of 600 points...

Ready to Apply?

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