LM055: Retail Coordinator

Job Code: LM055 | Location: Merida, Yucatan, Mexico | Full time

• Assist customers by tracing packages, answering queries about FedEx products and services, and providing over-the-counter assistance.
• Ensure correct documentation and handling of shipments, and audit packages received for timely delivery.
• Provide and monitor material resources for retail access points, performing inventory audits and supplying necessary items for daily shipment processing.
• Maintain equipment standards and branch appearance.
• Monitor staff attendance, compliance with opening/closing times, and conduct visits to branches.
• Hold meetings to review results versus plan with each assigned branch.
• Implement service standards and improvement programs.
• Develop and apply improvement calendars, monitor actions, prepare reports, request major repairs, and control program budget and expenses.

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